Refund Policy

PROVEN B.V. does not typically provide cash refunds unless extraordinary circumstances apply.

We do, however, grant credits in the form of free time and provide discounts in the event you experience technical difficulties that you demonstrate to have made a sincere effort to resolve. All sales are final.

Processing is at our discretion for refunds for claims of fraud and/or disputes via email, phone calls to our processor and/or requests from issuing banks, banks offering Direct Debit, card holders, and credit card issuers.